Maximising Value from Your IT Managed Service Provider

Published on 11 August 2022

In the busy working world, evaluating whether your IT Managed Service Provider meets your expectations can be challenging. A top-notch IT service provider provides a single point of service, reduces costs, and boosts productivity. Ideally, you rarely think about your IT service provider because they seamlessly handle everything in the background. If you often find yourself calling your IT service provider, fixing IT issues yourself, or experiencing downtime, it’s time to assess whether your provider truly supports your business goals.

What is an IT Managed Provider?

An IT Managed Service Provider (MSP) is a company that remotely manages a business’s IT infrastructure and end-user systems on a proactive basis under a subscription model. Managed IT providers offer a wide range of services, including network management, cybersecurity, data/cloud backup, and IT support. By outsourcing IT management to an IT providers, businesses can focus on their core activities while ensuring their IT operations run smoothly and efficiently.

How to Choose your IT Service Provider?

Choosing the right IT service provider is crucial for the success and efficiency of your business. Start by evaluating your business needs and researching potential providers that specialise in those areas. Consider the following areas while choosing your IT provider for enhanced efficiency and productivity. 

Proactive and Recurring issues

Constantly contacting your IT support desk about recurring issues indicates your provider might not be addressing the root cause. Instead of temporary fixes, your IT managed provider should proactively find and implement long-term solutions. They should ensure your technology, software, and security are up to date without disrupting your work. Look for an IT service provider that resolves issues efficiently and maintains smooth operations to avoid frustrations, especially if you’re paying by the hour.

Long Waiting Times

How long does it take for your IT service providers to respond after you log an issue? Long waiting times lead to downtime, lost productivity, and frustrated employees. An efficiently managed IT service provider responds quickly, ideally within 24 hours, and keeps you informed if more time is needed to resolve complex issues. Fast, transparent communication builds trust and ensures smooth business operations.

Unexpected bills and Upselling

Unexpected bills are never welcome. If your IT provider frequently surprises you with additional charges or tries to upsell new packages instead of addressing issues, it’s a red flag. While some upgrades are necessary for better functionality, any extra costs should be discussed and approved beforehand. Transparent billing practices are crucial for a trustworthy IT service provider relationship.

How to Get the Most from Your IT Service Provider

To maximise the value from your IT service provider, consider the following tips:

• Communicate Clearly: Regularly discuss your business goals and IT needs with your provider. Clear communication ensures they understand your priorities and can tailor their services to meet your expectations.
• Set Expectations: Define service level agreements and ensure they include response times, resolution times, and performance metrics. This sets clear expectations and helps measure their performance.
• Stay Informed: Keep up to date with the latest technology trends and updates. A good MSP will advise you on how new technologies can benefit your business.
• Regular Reviews: Schedule regular review meetings to assess their performance and address any concerns. Use these meetings to provide feedback and discuss potential improvements.

How Bluebell Can Help Your Business Grow?

Your IT service provider should add significant value to your business by enabling growth and development. They should advise on technology and software strategies that enhance efficiency and ensure business continuity. Individually, small issues might seem minor, but collectively they indicate an underperforming managed IT service provider. For many small to medium businesses, this is a common challenge. Contact us today at 01908 044202, to learn how Bluebell IT Solutions can boost your efficiency, save you time and money, and provide peace of mind.